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Return Policies
This Return Policy governs the use of this website and the products available through this domain or any of its subdomains. By visiting this website, purchasing products, or availing services, you confirm your agreement to the terms of this Return Policy. The Return Policy may be updated from time to time, and it is your responsibility to stay informed about the latest updates on this page. Any updates will be communicated to users on the homepage of this website. The Return Policy is part of the website and has been established to govern the general use of this site. This website is intended for use by residents of the Sultanate of Oman, and all terms mentioned herein are subject to the laws of the Sultanate of Oman.
PURPOSE
This policy is designed to help you understand how Tawseel online platform operates, including the information we collect, how it is used, and the terms applicable to our services and those of our affiliated companies. It outlines our rights to collect, use, and store any information you provide on our website or related sites. Please note that Tawseel is not responsible for any information you share on third-party websites linked from our platform. By providing your personal information on our site, you consent to its use, enabling us to enhance your experience.
Return Policy
Introduction
At Tawseel Online, we prioritize customer satisfaction and strive to provide a seamless shopping experience. Our return policy is designed to ensure that you can shop with confidence, knowing that if your purchase doesn't meet your expectations, you have options. Below is a comprehensive overview of our return policy, tailored to the needs and regulations in the Sultanate of Oman.
General Return Guidelines
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Eligibility for Returns:
- Products can be returned within 14 days from the date of receipt.
- Items must be unused, unwashed, and in their original packaging, including tags and labels.
- Certain products, such as perishables, intimate items, and personalized goods, may be exempt from returns.
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Return Process:
- To initiate a return, customers can contact our Customer Service team via email or phone, or conveniently request a return directly through our website or mobile application by navigating to the "Orders" section and selecting the item they wish to return.
- Once you receive your RA number, securely package the item, including all accessories and documentation, and clearly mark the RA number on the package.
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Shipping Costs:
- Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or damaged items).
- We recommend utilizing a trackable shipping service or purchasing shipping insurance through Tawseel for items valued over 50 OMR to ensure their safe arrival.
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Refunds and Exchanges:
- Once we receive and inspect the returned item, we will process your refund to the original payment method within 7-21 business days.
- Exchanges can be processed for items of equal value. If you wish to exchange for a different item, the return process must be followed, and a new order placed.
Defective or Damaged Items:
- In the event of receiving a defective or damaged item, please contact our Customer Service team within 48 hours of receipt. We will arrange for a replacement or refund at no additional charge.
Special Considerations
- Promotional Items: Items purchased during promotional sales or special events may have different return policies. Please check the specific terms outlined at the time of purchase.
- Local Regulations: Our return policy complies with the laws and regulations governing e-commerce in the Sultanate of Oman. We are committed to ensuring that our practices align with consumer protection standards.
Conclusion
At Tawseel Online, we value your trust and aim to provide quality products and services. If you have any questions or need further assistance regarding our return policy, please do not hesitate to contact our Customer Service team. We are here to help you make the most of your shopping experience.
